The Samsung LED TVs are ultra slim, and this means that for some connections – such as the SCART socket – a proprietary Samsung scart adapter cable is used:

Samsung LED TV Scart Adapter Cable

Having purchased my Samsung UE40B6000WW LED TV second hand, it didn’t come with the above cables.  Not a problem, as I’d anticipated that I would need to purchase replacements.

On speaking to Samsung UK, they suggested 4mysamsung, who are the main supplier of Samsung spare parts, such as remote controls, cables etc.  On speaking to 4mysamsung, they stated they had not heard of the above cables, and did not have any.

Samsung UK then suggested their official warranty repair company, based in Birmingham.  They reassured me that they stock all spare Samsung parts.  On speaking to them, they stated they do not supply spare parts.

Finally, Samsung UK suggested several other generic spare parts suppliers.  And again, none of them had the part available.

So what would happen if the cable were to break under warranty?  Surely Samsung must have a way of providing replacements for faulty accessories that come with their TVs?  On asking Samsung this, they confirmed that yes, they would be able to send out replacement parts.

Despite the TV being second hand, it was still within its 1 year manufacturer warranty.  I’d registered my TV on their “My Samsung” service, and then opened a support request to state that my scart cable was faulty.

One week later and a replacement cable turns up from Samsung in the Netherlands, free of charge:

Replacement Samsung Scart Cable

Oh, and they decided to include the other breakout cables, remote control, pebble remote, cleaning cloth, cable management, backplate and god knows what else:

Samsung LED TV - All Accessories

There are two issues here:

1. Despite my honesty about not having the cable, Samsung and their authorised repairers and suppliers did not have a replacement cable they could sell.  This is probably because:
2. I only needed a scart adapter cable.  Instead, I received a complete accessory bundle, probably worth £50+ at retail.

Because of this:

1. It appears individual parts cannot be replaced, whether it be under warranty or purchased
2. Duplicate, unecessary accessories were sent, which involves a waste of money, transportation etc.

So if you’re looking for a replacement cable, it seems you can only get one if your TV’s under warranty still.

Just had the same problem happen to me with Samsung UK and 4my samsung, so i’m glad i’m not the only one feeling frustrated.

where do i buy that wire i lost it for my tv

where do i purchase those wires from i lost them im from the uk no one sell them in the shops

Thanks a lot for sharing this information Tim, it’s very helpful.

Is there any chance you could post the model numbers of the scart adapter, composite and component cable, http://www.partmaster.co.uk have them available for order but I don’t know the exact model numbers. Thanks alot

:-O
Interesting and amazing because I ‘m exactly in the same case… but in France ! I’ll do the same from samsung french website.
If not working, are you ok to send (and sold) me unuseful cables ?

I love you just registered warranty online, mine was ex display and didn’t come with the cables hopefully this will get me the cables!!!

Just spoke to Samsung over the phone, they just sent me new ones out free of charge, result!